Job Title: Manager, Membership Development and Engagement
Reports To: Director, Member Advocacy
FLSA Status: Exempt
Salary: 65,000-75,000
TO APPLY PLEASE SEND RESUME AND COVER LETTER TO SCOTT KEYES AT SKEYES@NYFB.ORG
Summary
The Manager, Membership Development and Engagement is responsible for designing and implementing the NYFB (New York Farm Bureau) membership growth and retention strategy that aligns with NYFB’s strategic objectives, as well as day-to-day management of the NYFB’s member engagement. He/she will serve as the liaison for the Membership Committee to build a strong membership culture within the Association; works closely with the Director of Member Advocacy and CEO to achieve the goal of NYFB membership while delivering and ensuring the highest level of service to our members.
Specific Duties and Responsibilities include the following. Other duties may be assigned
● Leads the association’s overall efforts to recruit, retain, and engage membership. This includes creating a plan for membership retention and growth. Also work on developing strategies and programs to stimulate member engagement.
● Oversight of all membership data, tracking and reporting.
● Initiate and manage strategic partnerships with other auxiliary-related associations and groups to help recruitment and retention of membership; including, but not limited to, attendance at these types of conferences to represent the association.
● Functions as the staff membership liaison to the County Farm Bureau Relations and Development team.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, and experience required or preferred.
● Prior experience and knowledge of association management and not for profit organizations
● Demonstrated experience in growing membership/customers and strengthening membership/customer retention, Self-motivated and administratively self-maintaining
● Knowledge of consultative sales techniques and demonstrated ability to close business deals
● Demonstrate problem solving skills with stakeholders, anticipate needs, determine priorities, and meet deadlines.
● Organized with effective time management skills
● Demonstrable capability for strategic thinking and general business understanding
Exceptional organizational skills with attention to detail.
● Experience with database management and Graphic Design.
● An understanding of the agricultural industry preferred
● Strong interpersonal and oral and written communication skills and commitment to high level of customer service
●. Ability to travel to represent NYFB at professional conferences, leadership meetings, and in the normal course of membership development activities. (25%)
Education/Experience:
Bachelor's Degree or equivalent from four-year college; and at least 4 years related experience and/or training; or equivalent combination of education and experience. Association membership development experience required.
Job Title: Director of Insurance Services
Reports To: Chief Executive Officer
FLSA Status: Exempt
Salary: $85,000-100,000
TO APPLY PLEASE SEND RESUME AND COVER LETTER TO LIZ DRIBUSCH AT EDRIBUSCH@NYFB.ORG
Summary
The Director of Insurance position is responsible for driving insurance revenue while developing a team to provide best in class customer service to members, insurance clients, and agents for the NYFB Safety Group 486. The Director of Insurance will also lead the evaluation and development of existing and new lines of insurance business aligned with the strategic objectives of the organization.
Team Development and Professional Growth
· Identify human resource needs, including the skills, talents, and experience level of team members.
· Recruiting, interviewing, and hiring department personnel, team member training and performance evaluations, and coordination of work schedules.
· Oversee professional development plans for self and team members[ED1] [ED2] .
· Monitor and evaluate effectiveness of training programs, adjusting as necessary, to ensure learning and quality team member retention.
· Oversees sales activities two part-time sales personnel. Coordinates with other managers to assure sales activities are properly balanced with other job duties.
Customer Service
· Develop, document, and audit agency operating procedures, service standards, and service expectations.
· Build and maintain customer relationships with agents and clients by providing excellent customer service.
· Establish strong relationships with top safety group members.
· Establish the standard of member, client, and agent service, and promote compliance with brokerage and group service standards and expectations.
Insurance Operations and Brokerage Performance
· Analyze brokerage performance and draw up action plans for performance improvement.
· Ensure all staff exercise good time management.
· Adhere to all brokerage and group regulations, guidelines, and policies, and ensure staff does the same.
· Research current industry/market trends and use knowledge for business improvement.
· Operational strategizing by formulating processes and documentation on the optimum use of brokerage and group resources.
· Contribute to the achievement of budgeted growth objectives and profitability by analyzing data and developing and executing plans to maximize growth and mitigate negative impacts.
· Collaborate with Marketing and Communications to develop and execute effective marketing plans.
· Design and implement systems and procedures to reflect operational improvements and meet financial and performance goals.
· Develop, document, and audit agency operating procedures, service standards and service expectations.
· Set monthly brokerage goals and measure results vs. goals.
· Identify performance improvement areas and develop action plans for improving brokerage and group performance.
· Communicate agency performance levels including areas of concern to management.
· Manage overall brokerage and group operations to achieve company goals and objectives.
Development
· Research and investigate potential new lines of insurance business.
· Develop improvement and expansion initiatives based on current market trends, target customer needs, competition, and NYFB capabilities and objectives.
· Conduct appropriate due diligence in consultation with appropriate experts regarding new lines of insurance business and develop detailed business plans and provide to CEO.
· Execute and test action plans to add new lines of insurance business in coordination with CEO.
Qualifications
· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
o Brokerage management and sales development planning experience.
o 6+ years of P&C market experience. You have worked with independent agencies in the past and understand agents' consideration when writing business.
o Knowledge of the P&C market, including workers compensation. You are familiar with different insurance products and know how to deliver value proposition to insurance agents.
o Proven sales performance. You are highly driven and self-motivated.
o Excellent relationship-building skills. You can build effective relationships, both internally and externally, and navigate complex conversations.
· Ownership mindset. You demonstrate drive, initiative, energy, and a sense of urgency.
· Flexibility. You can work in ambiguity and adapt as we grow and expand.
· Supervisory experience. You will supervise two or more employees in accordance with the organization's policies and applicable laws.
Education/Experience
· Bachelor's degree from four-year college or university; and six+ years related experience and/or training; or equivalent combination of education and experience.
Language Ability
· Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability
· Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
· To perform this job successfully, an individual should have knowledge of Microsoft Word; Microsoft Excel; Internet Explorer and Microsoft Outlook.
Certificates and Licenses
· Valid driver's license
· Valid NYS Property and Casualty Insurance License
Supervisory Responsibilities
Work Environment
· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office environment, some travel required
· The noise level in the work environment is usually moderate.
Physical Demands
· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is frequently required to sit, use hands, and talk or hear. The employee is required to stand, drive a motor vehicle, and walk.
· Business travel required.
